Before you start using CallGuide Edge Agent

Before you can use CallGuide Edge Agent you need:

• a user account with affiliation to the organisation areas and/or subareas you will be working with,
• an access role customised for agent handling incoming calls and callback from queue.

User accounts, passwords and access rights are created for you by the administrator in CallGuide Admin.

You also need to know:

• the web address to CallGuide Edge Agent,
• your Extension, or phone number,
• the Location name, i.e. a grouping name of where your extension is located.